Our Capabilities

Leadership Development

The Joy Group provides extensive expertise in management, leadership, and team development. Bill Joy specializes in developing strategic approaches to enhance the leadership skills of executives, managers, and supervisors.

Some of the leadership program's we've developed for clients focused on:

Leadership and Management development

Executive and management coaching

Inspiring the Reluctant LeaderTM Series

Assessment and development of employee skill sets

Performance Management

Recruitment, interviewing and retention strategies

Conflict management and retention strategies

Interdepartmental problem solving

Turnover and growth strategies

Foundations of supervision

Transitioning into Management

Sales Development

The Joy Group has a thorough understanding of the selling process. Coming from a strong sales background, Jo Joy partners with clients to develop selling skills that positively impact the bottom line. Her proprietary GAPSTM sales model encourages sales professionals to understand needs-based selling and develop lasting relationships with the customer.
Needs-based selling is a specialized approach to sales in which, prior to ever giving a
"sales pitch" to the customer, the sales professional must uncover the customer's needs or GAPSTM in their current situation. This is accomplished by stressing pre-call planning, enhancing probing and listening skills, and conducting post-call evaluations. Then, and only then, can the sales professional create a sales solution that is both unique and compelling for that organization.

Some of the sales programs we've developed for clients focused on:

Presenting products and solutions in a dynamic and persuasive way

Analyzing the decision making process

Understanding customer needs

Managing customer objections

Asking for the business - and getting it

The dynamics of maintaining loyal customers

Selling "higher, wider, deeper"


Back to the top of the page