Our Insight:

Leadership

Are your managers ready?
2003 is predicted to provide the greatest leadership challenges managers have faced in 20 years. The top three challenges:

1. Retaining and upgrading talent.

As the economy recovers, the job market will get more competitive. Managers must learn how to retain their talented employees. In addition, managers will need to focus on upgrading all their talent to meet their business challenges.

2. Motivating a multigenerational workforce

There are 5 generations at work today. How well do your managers know what makes each generation tick? Successful manager are those who understand the unique needs of each generation and manages by adapting their styles.

3. Improving efficiencies

Is there a company today that is not looking to improve efficiencies? It's incumbent upon managers to know how to tap into their frontline employees to examine workflow, research communication issues, and find solutions to increase profits and revenue. The most common mistake companies make is asking only senior managers to answer the efficiency question - most often, the answer lies much deeper in the organization.


The Reluctant LeaderTM
In today's corporate workforce, there are hundreds of thousands of managers that have proven to have the technical knowledge, skill and understanding for the business at hand...but a true reluctance to become a leader within the organization. Unfortunately, the individuals with little to no leadership skills - or the desire to become leaders - are often placed into management positions causing significant organizational disruption. We're making strides in changing this trend by offering smart, qualitative methods to both motivate and encourage new managers and provide the appropriate skills to help them become comfortable in their new leadership roles.



Silo Management
Silos exist for a variety of reasons: power, politics, turf protection, history, and specialization of tasks. Simply put, silos are self-contained departments that struggle when communicating with other departments or silos. The existence of silos in companies significantly debilitates effective communication and productivity. The duplication of effort due to interdepartmental tension is astounding. In some companies, silos are deliberately built and encouraged by design to create "healthy competition". However, the lack of effective interdepartmental communication has proven time and again to be the undoing of a company's effectiveness; the existence of strong silos ultimately impacts the bottom line. Through client research and practical applications, The Joy Group has created a process for breaking down the silos within organizations and openly addressing the mindset that supports "silo" communication.



Sales

The Green Phenomenon
Our workforce is younger than ever before. Companies are thrusting inexperienced, untrained individuals into sales positions that once required years and years of experience. These new, "green" sales representatives are in for a surprise. In many cases, they're often not equipped with the skills to handle the position and set themselves up for potential failure. The Joy Group has conducted numerous training sessions addressing this trend and can help provide new sales representatives with tangible skills and techniques that can be directly applied to the job.

"Growing" Your Business
With the economy experienceing a downturn, one of the biggest mistakes sales professionals make is not "getting out the watering can" and growing existing business. The best way to generate sales and grow corporate revenue is to nurture established business relationships and actually ask for additional orders. We offer training sessions that tackle this issue and offer quantitative solutions to help sales professionals impact the bottom line.



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